Shipping Information

Sales Tax Policy
Jtansu does not charge sales tax except in California. This means that delivery costs are almost fully offset by your savings on state sales taxes.
Domestic Shipments
All Items Except Furniture
Jtansu uses UPS Ground for the majority of its domestic deliveries (unless urgent delivery or another carrier are specifically requested). Each item is quoted individually depending on size, weight and location. Upon shipping, you will receive an email notification informing you of the shipment's tracking number. Allow 2-3 weeks for delivery.
Furniture and Large Items
Jtansu uses several accredited freight companies for its large item deliveries. Each item is quoted individually depending on size, weight and location. All furniture is blanket-wrapped to protect it. The furniture is delivered in your home. Allow 4-5 weeks for delivery.
International Shipments
All Items Except Furniture
Jtansu uses UPS, FEDEX or EMS for its international deliveries. Each item is quoted individually depending on size, weight and location. Upon shipping, you will receive an email notification informing you of the shipment's tracking number. Allow 2-3 weeks for delivery.
Furniture and Large Items
Jtansu uses several accredited freight companies for its large item deliveries. Each item is quoted individually depending on size, weight and location. All furniture is crated to protect it. Allow 6 weeks for delivery.
Damaged Shipments
In the unlikely event that an item you ordered is delivered damaged, please notify us immediately. We insure all shipments, so you will receive a refund for the full value or repair of damaged items. However, you must keep all packaging materials until the shipping company has had an opportunity to inspect damaged items and their packaging. If you do not keep the packaging materials or if you proceed with return or repair before the inspection, Jtansu is no longer responsible for the replacement or repair value.